Service Centre - Kunshan Proton Laser Equipment Co., Ltd.

Proton dispatched technical staff + training instructors to escort you throughout the whole process

We provide comprehensive and systematic training for technical personnel dispatched by customers to better meet the process needs of laser projects. During the practical operation of technical personnel, our training instructors will continue to follow up the project operation to ensure the orderly development of project production.

01

Set up training system quickly

One step for long-term application
02

Build five user guarantees

Training system
03

Build a dedicated team of experts

First-line engineers one-on-one guidance
04

Multi-dimensional knowledge supply

Operation and maintenance in one net
05

Attach importance to practical operation of real machine

Put the knowledge of system digestion into practice

Comprehensive and rich training courses expert lecturers follow up the whole process

Training Policy

User training content:

1. User training is an important part of market service system. In addition to sufficient technical communication with the customer in the early stage, the quality laser usually carries out complete technical training on the customer's acceptance.
2. Explain the main performance, structure and principle of the equipment.
3. Explain the laser safety protection knowledge and precautions.
4. Train on and off sequence, routine maintenance and simple trouble shooting.
5. Conventional optical parts, wear parts replacement methods, precautions.
6. Train the use of Proton software and various related drawing software as well as processing parameters and methods.
User training forms: on-site training, remote guidance, video tutorials, etc.

Tip:

1. For domestic customers, we offer door-to-door delivery, installation, and debugging, along with free training.
2. We provide lifetime maintenance for the products sold and offer free upgrade services for the accompanying control software.
3. We arrange for engineers to conduct free on-site inspections and maintenance of equipment periodically, providing around-the-clock service for the sold equipment.

Standardized complaint handling system ensures accurate and efficient problem resolution

During the operation of the user project, if there are any problems with the equipment or production line, users can promptly file complaints and feedback. We ensure that the problem identification is completed within 24 hours and a solution is issued. Within 3 days, we help global users solve the problem.